At Bigbrandsaver, we understand the importance of providing you with high-quality, perishable goods. This policy outlines our procedures for refunds and returns in the event that you receive damaged perishable items.

Damaged Perishable Goods

If you receive perishable goods that are damaged, you may be eligible for a refund or replacement under the following conditions:

Notification: You must notify us of any issues with damaged perishable goods within 3 days of receiving the order.

Photographic Evidence: You must provide clear photographic evidence of the damaged goods, including the perishable item and any packaging if applicable.

Compliance with Storage Instructions: You must have followed any provided storage instructions for the perishable item.

Non-Refundable Circumstances

Returns for non-damaged perishable goods are not accepted. We are unable to offer refunds or replacements for items that are not damaged.

Refund Process

If you receive damaged perishable goods and meet the eligibility criteria for a refund or replacement, the following process will be followed:

Notification: Contact our customer support team via contact@bigbrandsaver.com within 3 days of receiving the order.

Photographic Evidence: Provide clear photographic evidence of the damaged goods.

Evaluation: Our team will review the provided evidence to assess eligibility for a refund, return or replacement.

Refund Options:

If eligible, you may choose between a return or a replacement of the damaged perishable item.

Refunds will be processed within 5 working days of approval.

Contact Us

If you have any questions or concerns regarding our policy for damaged perishable goods, please contact us at support@bigbrandsaver.com.